Effective Date: 20 August 2026
Last Updated: 20 August 2026
At TRUWUDH, we take care to ensure that our products reach you safely and in good condition. As our wood pressed oils are food products, returns are generally not accepted once a product has been delivered, except in the circumstances described below.
1. Returns
Due to the consumable and food-grade nature of our products, we do not accept returns or exchanges for change of mind, taste preference, or products ordered incorrectly by the customer.
However, you may be eligible for a replacement or refund if:
1. You received a damaged or leaking product.
2.You received the wrong product.
3. An item from your order is missing.
4. The product received is expired at the time of delivery.
5. There is another verified quality or packaging issue attributable to us.
2. Reporting an Issue
If there is a problem with your order, please contact us within 48 hours of delivery.
Please provide:
- Your name and contact details
- Order number
- Description of the issue
- Clear photographs and/or video showing the product, packaging, label, batch details, and the issue
- Please retain the original product and packaging until your request has been reviewed.
Claims submitted without sufficient information or evidence may take longer to process or may not be eligible for a refund or replacement.
3. Damaged or Leaking Products
If your order arrives damaged, broken, or leaking, please contact us within 48 hours of delivery with photographs or video of the package and affected product.
Once verified, we may, as appropriate:
* Send a replacement at no additional cost; or
* Issue a refund for the affected product.
4. Wrong or Missing Products
If you receive a product different from what you ordered, or an item is missing from your package, please notify us within 48 hours of delivery.
After verifying the issue, we may arrange a replacement, send the missing item, or issue an appropriate refund.
5. Products That Cannot Be Returned
Unless the product is damaged, defective, expired, incorrectly supplied, or otherwise eligible under applicable law, we generally cannot accept returns for:
* Opened or used food products
* Products where the seal has been broken
* Products damaged after delivery due to improper handling or storage
* Products purchased from a third-party retailer or marketplace
* Products returned without prior approval
* Products where the customer has changed their mind
* Products ordered incorrectly by the customer
* Minor variations in colour, aroma, taste, or appearance that can naturally occur in minimally processed or wood pressed oils
Natural variations do not necessarily indicate that a product is defective.
6. Refunds
Once your refund request has been reviewed and approved, the refund will generally be issued to the **original payment method.
After we initiate a refund, the time taken for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.
Where a refund to the original payment method is not reasonably possible, we may contact you regarding an alternative permitted method.
7. Shipping Charges
If a refund or replacement results from an error on our part, such as an incorrect, damaged, leaking, or verified defective product, we will bear the applicable replacement or return shipping costs.
Original delivery charges may otherwise be non-refundable, except where required by applicable law.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
An order may be cancelled if it has not yet been processed or dispatched.
Once an order has been packed, dispatched, or handed over to our delivery partner, cancellation may no longer be possible.
If an eligible prepaid order is successfully cancelled, the amount paid will be refunded to the original payment method.
9. Refused or Undeliverable Orders
If an order cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal to accept the shipment, or another reason attributable to the customer, any refund may be subject to applicable shipping or handling costs, to the extent permitted by law.
10. Purchases Through Third Parties
Products purchased through marketplaces, retail stores, distributors, or other third-party sellers are generally subject to the return and refund policies of the seller through whom the purchase was made.
Please contact the relevant seller directly for assistance with such purchases.
11. Our Right to Review Claims
We reserve the right to reasonably verify refund and replacement requests before approving them.
Repeated, fraudulent, misleading, or abusive claims may be rejected to the extent permitted by applicable law.
Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.
12. Contact Us
For cancellations, replacements, refunds, or order-related concerns, please contact:
TRUWUDH
Business/Legal Name: Ambr Oils LLP
Email: customercare@truwudh.com
Phone/WhatsApp: +91 97120 23333
Address: Shop no. 17, New Grain Market, Rajpura, Punjab 140401
When contacting us about an order, please include your order number and relevant photographs or videos so that we can assist you promptly.
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TRUWUDH
Pure tradition. Thoughtfully delivered.